GDPR for travel companies: what can you share in group chats?
Trips require personal data, and some of it is sensitive. Here is what to think about before sharing anything in a group thread. This is general guidance, not legal advice.
You are responsible for the data
As a travel company you are generally the data controller for information about your travellers. That means you must be able to explain why you process it and who has access.
Take special care with sensitive data
Health information, such as allergies and medication, is sensitive data under the GDPR. Passports and other identity details also need good protection. They don’t belong in a group thread where everyone can read along.
Share only what is necessary
Ask who really needs the information. A participant list with phone numbers doesn’t have to sit with the whole group if only the tour leader needs it.
Think about where data ends up
Messages and attachments in private services stay on participants’ phones and with the service, which makes them hard to delete after the trip. Use a system where you control access and deletion, and where there is a data processing agreement.
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