Frequently askedquestions.
Is the platform white-label?
It depends on your plan. On Launch, you get the BackPack app with your logo, colours and content. On Scale and Enterprise, you get your very own app with your name and icon in the App Store and Google Play, with no sign of BackPack.
Can we run several brands on one platform?
Yes. BackPack supports multi-brand setups, so you can run all your travel brands from one admin panel.
Does it work offline?
Yes. Travellers can open their documents, itinerary and contacts without an internet connection.
Can family back home see trip information?
Yes. With family sharing, relatives can follow the trip from home without being on it themselves.
Can we send notifications?
Yes. Send real-time updates to everyone, or just the travellers who need them.
Can we import our existing customers?
Yes. We’ll help you bring over your existing traveller data and trip information when you get started.
How long does it take to get set up?
It depends on scope, especially whether you choose your own app in the App Store and Google Play. We agree a specific timeline with you before you decide.
What does setup cost?
Setup of platform, app and content depends on scope and applies to every plan. You get a specific price in the proposal before you decide.
Is there a minimum term?
The minimum term and notice period are set out in your agreement with us. Feel free to ask when you get your proposal.
What happens to our data if we leave?
When the agreement ends, we delete or return your data as set out in the data processing agreement.
Do prices include VAT?
No. All prices exclude VAT.
No questions match. Write to us and we’ll answer.
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